At Wisdom Digital Marketing, we are committed to providing high-quality digital marketing services to help your business succeed. If you are not fully satisfied with our services, please review our refund and returns policy below:
1. Service Satisfaction Guarantee
- Initial Consultation: We offer an initial consultation to understand your needs and outline our services. If, after this consultation, you decide not to proceed, there is no obligation or cost.
- Service Delivery: If you are not satisfied with the services provided, please contact us within 7 days of receiving your deliverables. We will review your concerns and work with you to resolve any issues.
2. Refund Policy
- Pre-Payment Refunds: For any pre-paid services, if we have not yet started work and you request a refund, we will provide a full refund within 7 days of your request.
- Work in Progress: If work has commenced on a project and you request a refund, we will assess the work completed to date and provide a partial refund based on the percentage of work completed.
- Completed Projects: Refunds are not available for completed projects. We strive to deliver results that meet or exceed your expectations, and we are always available to address any concerns.
3. Returns Policy
- Digital Services: Since our services are digital and delivered electronically, returns are not applicable. Instead, we focus on addressing any issues or concerns you may have with the services provided.
- Revisions: We offer revisions based on our agreement and the scope of work outlined. If you need changes or adjustments, please notify us within the agreed revision period.
4. How to Request a Refund
- Contact Us: To request a refund or discuss any concerns, please contact our support team via email at hello@wisdomdigitalmarketing.com or through our contact form on the website.
- Provide Details: Include your order number, a brief explanation of your concerns, and any relevant documentation to expedite the process.
5. Exceptions
- Custom Services: Services that are custom-tailored to specific client needs or are part of a long-term contract may have different terms, which will be outlined in the service agreement.
6. Changes to Policy
- Policy Updates: We may update this policy from time to time. Any changes will be posted on our website, and we encourage you to review it periodically.
Your satisfaction is our priority. At Wisdom Digital Marketing, we are dedicated to providing exceptional service and support. If you have any questions or need assistance, please don’t hesitate to reach out to us.
